Our goal is to provide you with the best possible experience using our product, and your satisfaction is our top priority. We value your feedback and appreciate your patience as we work to resolve these issues. Our team will also provide you with the necessary resources and guidance on how to access the operation manual in the email correspondence. We apologize for the difficulty you faced in finding the operation manual and for the inconvenience caused by the service center looping. This will help us to better understand the problem and provide a more tailored solution for you. Our technical support team will reach out to you shortly via email to collect more information and specific details about the issue. We understand that you are encountering difficulties with the batch conversion of PDF files due to an encryption error. We apologize for the inconvenience you have experienced with our product and for any confusion that may have arisen. Thank you for taking the time to share your feedback with us on Trustpilot, Kong. Reply from Wondershare PDFelement Updated Sep 26, 2023 Don't hesitate to reach out at if you have further questions or concerns, and we are more than happy to help! We value your feedback and will keep improving. That is the reason for users who own PDFelement 9 need to pay for version 10 at a specific discount. For such versions to launch, it requires our company to invest huge efforts, time, and technicians in the research and development of software. We are confident that you will appreciate the enhanced interface, as it is both more professional and user-friendly. PDFelement 10 allows you to access advanced AI capabilities, professional e-signatures, efficient PDF editing, and conversion, along with other exceptional features at unbeatable prices. I'd like to explain it in more detail and see how we can assist you further. Hi Mualim, thanks for sharing your experience with PDFelement, and we sincerely apologize for any confusion and inconvenience this may have caused you. Reply from Wondershare PDFelement Dec 14, 2023 However, our customer support team is always available to assist you with any issues or concerns you may have, and we hope to provide you with a better experience in the future. We understand that our product may not have met your expectations, and we respect your decision not to recommend it. Our team is constantly working on improving our products, and we will definitely take your feedback into consideration for future updates and enhancements. As for the lack of JavaScript support, we apologize for any inconvenience this may have caused you. We apologize if this was not clear at the time of purchase. Major upgrades, however, may require an additional fee, which is a common practice in the software industry. Regarding the perpetual license, we understand the confusion and would like to clarify that the perpetual license covers the initial product you purchase, as well as any updates for that product version. We sincerely apologize for any inconvenience you may have encountered with our product, and we appreciate your feedback. Hi Mike, thank you for taking the time to share your experience with us on Trustpilot. Reply from Wondershare PDFelement 3 days ago
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